Volunteers: The Heart And Soul Of Help on the Home Front

Just as important as monetary donations are donations of your time and talents. Volunteers are the heart of the USO, whether they are helping military personnel with a connecting flight, distributing a care package, serving free meals or helping spouses and children stay in touch with a loved one overseas. There are many tasks that need to be done. And the heartfelt gratitude of those you serve will repay your efforts immeasurably.

To volunteer or to make a donation, please contact the Greater Jacksonville Area USO:
(904)778-2821 or 7928 and/or (904)542-3028
E-mail us.

Greater Jacksonville Area USO
Bldg 1050 Box 108
NAS Jacksonville, FL 32212-0108

Current Volunteer Opportunities

LOCATION: Outside Yorktown Gate, across from Pass & ID Office
HOURS: Monday-Friday, 9 a.m.-5 p.m. Volunteer shifts are 9 a.m.-1 p.m. and 1 p.m.-5 p.m.
RESPONSIBILITIES: Assist visitors, answer phones, copying, filing and other light administrative work
LOCATION: 2560 Mayport Road, Atlantic Beach
HOURS: Monday-Friday from 9 a.m.-9 p.m. Volunteers will serve 4 hour shifts
RESPONSIBILITIES: Assist visitors, answer phones, copying, filing, other light administrative work, help with no dough dinners
USO Welcome Center ~ Jacksonville International Airport (JIA)
The USO Welcome Center at JIA opened on Veteran's Day, 2004. On December 7th, 2007 we held the Grand Opening of our larger home and in June, 2009 we opened an additional space, our Quiet Room. To date over 58,000 visitors have passed through our doors.

Our purpose is to provide a relaxing environment to traveling military personnel and their families. The Welcome Center has comfortable seating, a TV, DVD player, X-Box360, computers with internet access, wireless internet access, as well as a selection of complimentary snacks and beverages. There's a small library of free books, DVDs, and a supply of personal care items if needed. Our Quiet Room is a space for travelers to sleep.

Volunteer Commitment
We are only open because of our dedicated volunteers. They are the cornerstone of our operation. We strive to keep our doors open from 7 a.m. to 11 p.m., 7 days a week, 365 days a year, with at least 2 volunteers working each 4 hour shift.

We accept volunteers as individuals or as part of a group. An individual commitment is one in which a person agrees to cover a shift. If that person is unable to cover their shift, they contact the Center Director for a replacement. A group commitment is one in which a group agrees to cover a shift. It is the group’s responsibility to ensure coverage from amongst their trained volunteers. The groups Volunteer Coordinator contacts the Center Director if they are unable to cover the shift. We are also in need of people who can fill in occasionally as regular volunteers take time off. Volunteers do not need to be military (past or present). To volunteer you must have access to email as most communication regarding the USO Welcome Center is distributed via email.

Volunteer Overview
A Volunteer Manual is maintained in our Center. It contains information about what we do and how we do it. If the answers to your questions aren’t found in the book, the Center Director is available by phone at any time.

Samples of responsibilities include answering phones, completing daily forms, assisting guests with transportation information, lodging or luggage issues. We walk around the airport looking for military personnel and offer assistance. We also ensure the Welcome Center and Quiet Room are operational, clean, neat, stocked and organized at all times.

Training consists of potential volunteers choosing at least one full shift in which they shadow a regular volunteer. The volunteer may then choose a regular shift on the schedule or choose to receive the schedule as it is updated and fill in as they can. Free parking is provided for volunteers during their shift. Ask for details when signing up for training. Paid parking is not reimbursed.

Dress is casual. Active duty volunteers need not wear their uniform. After 25 hours of service, we provide a USO shirt to wear during your shift. Jeans are acceptable and shorts are fine as long as they are of a respectable length.

Potential volunteers have asked if they can bring a spouse, friend or child. Young children have special needs and require adult supervision which detracts from a volunteer’s purpose for being in the Center so please make other arrangements for the care of young children. You may bring a spouse, friend or older child to assist you with your shift.

Volunteers working alone must be at least eighteen years old.
To obtain specific information on volunteer opportunities at the USO Welcome Center, please send an email to USOJIA.


Read our USO Newsletter!
Click Here!


Contact the USO Today!
Call:(904)778-2821 or 778-7928 or
Click here to E-mail uss


Click here to read our news